Diamond Skin, Aesthetic and Laser Clinic- Terms and Conditions

1. General Terms

1.1 Diamond Skin, Aesthetic and Laser Clinic (“we”, “us”, “our”) is a professional skin treatment service provider. By using our services, you (“you”, “your”) agree to be bound by these terms and conditions (“Terms and Conditions”).

1.2 These Terms and Conditions constitute a legally binding agreement between you and us for the services we render you. Please read these Terms and Conditions carefully before booking your appointment and using our services. These terms will provide you with all the information on who we are, how we pay for our services, and how you and we may change this agreement or end it. And also what to do if there is a problem with other information.

1.3 We reserve the right to modify or update these Terms and Conditions at any time without prior notice. Your continued use of our services after any such modification or update constitutes your acceptance of the revised Terms and Conditions.

2. Information About Diamond Skin, Aesthetic And Laser And How To Contact Us

2.1 Who we are – We are Diamond Skin, Aesthetic and Laser Clinic, an advanced skin treatment provider based in London and Wembley.

2.2 How to contact us – You may contact us by calling us at 0208 004 0277 or emailing us at hello@dslclinic.com. You may also reach out to us at any of our locations mentioned in clause 2.1.

2.3 How we may contact you – If we need to contact you, we may call you on the phone number given at the time of booking an appointment for our service. We may also write to you on your email ID or postal address provided by you at the time of booking an appointment.

2.4 When we use words like “Writing” or “Written” in our Terms, it includes emails or text messages.

3. Our Contract With You

3.1 Commencement of the contract – A contract is formed between you and us when, in response to your request for a certain service offered by us, a date and time-specific initial consultation appointment (the “Initial Consultation”) is granted to you. The First Consultation, upon your request, may be made orally (in person or over the phone) or in writing.

3.2 DEPOSIT required – You will need to pay a deposit with your request for a specific treatment in order to reserve the Initial Consultation and any subsequent appointment. The deposit will be a very nominal amount. However, we have the right to charge you a larger sum based on the price of the service we provide you. The precise amount of the deposit will be confirmed at the time of reservation.

3.3 Additional deposit requirements – In the event that you are unable to attend the First Consultation, you may request a new consultation date. However, the provision of a second consultation appointment is at our sole discretion, and unless you provide 48 hours notice, you will be asked to pay a second deposit to secure that appointment. The amount of the additional deposit will be determined solely by us based on the service you request from us.

4. Services

4.1 When do we provide our service – We will provide our services to you during the Initial Consultation and any follow-up consultations included in your treatment plan and the appointments booked thereafter. We also provide our services over the course of a predetermined number of treatment appointments (a “Course(s)”), beginning with the Initial Consultation until the completion of services. All treatments and plans are documented on our website and the information leaflets we provide you before the treatment.

4.2 Continuity of our services and treatments – We cannot guarantee you continued treatment with the same staff or aestheticians, but we do our best to provide continuity of care. Our doctors, consultants, nurses, and therapists are all trained and possess the necessary certification, which is in line with our treatment protocols.

4.3 What happens if you do not provide us with the required information – Prior to each treatment, it is your responsibility to supply us with all pertinent health-related information. Also, we may require additional information from you in order to deliver the requested services; this will depend on the therapy to be performed. We will get out to you to request this information. If you do not provide us with this information within a reasonable time of our request, or if you provide us with incomplete or incorrect information, we may either terminate the agreement (see clause 8.2(c)) or charge you an additional fee to compensate us for any extra work that is required as a result. We shall not be responsible for providing the services late or not supplying any portion of them if this is caused by your failure to provide the requested information within a reasonable amount of time.

4.4 If we deem that you are Unfit/ Not suitable / or Unlikely to have success with treatment, it means:

You are medically unfit for receiving the service.
You are not fit or suitable for the treatment you have chosen.
Your chosen treatment may not offer the desired outcome/results. We will inform you about the reasons or facts based on which we conclude that a specific treatment is not suitable for you. If we find out about the probable reasons for which you are not able to take our services, we will only charge you for the initial Consultation.

4.5 No Guarantee – We provide our services and carry out treatment procedures with utmost care and precision. However, you must know that no clinical procedure is entirely risk-free, and we may not guarantee the 100% desired outcome, especially if you suffer some complications. You may find information on some common complications on our website.

5. Attendance At Clinic And Preparation Before A Treatment

5.1 You must arrive at our clinic at least 5 minutes before your scheduled appointment. Your treatment time could be shortened if you arrive late. If you are running late, please call us, and we will do our best to accommodate your late arrival, although we cannot guarantee it, and clients with planned appointments will be given precedence.

5.2 We will advise you of any specific preparations you must make before your procedure. If you fail to make these preparations, your treatment may be delayed or shortened, or you may suffer additional charges. In the event of continuing noncompliance, we retain the right to immediately terminate this contract and, consequently, treatment.

6. Rights To Suspend Or Make Changes In Our Services

6.1 Your rights to make changes in services – We request you to contact us if you desire to modify the services or the date or time of the First Consultation. We will inform you if the requested adjustment is feasible. If possible, we will inform you of any changes to the pricing of the services, their schedule, or anything else that would be required as a result of your desired adjustment and solicit your approval before proceeding.

6.2 Our rights to make changes in services –

A. Temporary suspension and minimal service changes – We may need to suspend or modify our services based on the following circumstances:

Due to circumstances which are beyond our control and/or
Due to changes in regulatory requirements and law and/or
Due to making minor technical improvements and adjustments

These modifications will not affect your usage of the services, and we will make every effort to notify you of the cancellation and reschedule your appointment. We do not provide compensation under these conditions.

B. Long-term or permanent suspension or any significant changes to the services – In addition, we may be required to temporarily or permanently suspend or make more substantial changes to the services, such as changing our prices, but if we do so, we will notify you and, if you so choose, you may contact us to terminate the contract and receive a full refund of any pre-paid treatments not provided by the date of suspension.

C. If you do not pay us, we may suspend our services – If you fail to pay us for the services by the due date (see clause 10.4), we may discontinue delivery of the services until payment is received.

7. Your Rights To End The Contract

7.1 You may end the contract before you have paid for the services you seek or before we provide you with the service. You may contact us at any time to terminate the contract for our services, but in some instances, we may charge you a fee for the reasons mentioned below.

7.2 What happens if you end the contract – If you end the contract for a valid reason, the agreement will terminate immediately. However, we do not refund any amount you have paid us before. The factors under which you can terminate the contract are:

You notify us in writing or by phone at least 48 hours prior to the First Consultation if you wish to change the date or time of the Initial Consultation or any subsequent appointment; or
You have been notified of an impending change to the services or these terms that you do not accept; or
We informed you of an inaccuracy in the price or kind of the services you booked, and you have decided not to continue; or
There is a chance that the services will be severely delayed due to circumstances beyond our control; or
We suspend the services for technical reasons, or we tell you that we will suspend them for technical reasons for more than fourteen days; or
You have the legal right to terminate the relationship due to our breach of contract.

7.3 What happens if you end the contract without a valid reason – If you are not terminating the agreement for one of the reasons listed in clause 7.2, the agreement will terminate immediately, but we will retain the deposit made under clause 3.2 as reasonable compensation for the net costs we will incur as a result of your termination. Also, we will hold you responsible for the following:

A. If less than 48 hours notice is given in accordance with clause 7.2(a) or any subsequent appointments are missed, you will be charged a £95 cancellation fee, and any further bookings and/or continued treatment will be at our sole discretion and will require the payment of a further deposit, the amount of which will be at our sole discretion.

B. Where your treatment is a Course, if less than 48 hours notice is provided for cancellation of any sessions in the course, we will require full payment for the cancelled appointment prior to scheduling or attending any other appointments.

8. Our Rights To End The Contract

8.1 You are medically unfit – We may terminate the agreement at any moment if we determine that you are medically unfit to undergo the desired treatment.

8.2 We may terminate the contract if you break it from your end. We may terminate the agreement at any time by sending you a written notice, if:

You fail to make the payment to us;
You miss your appointments repeatedly; or
You failed to provide us, within a reasonable time of our request, the information required by section 4.3 for us to provide the services.

8.3 If you violate the contract, you must pay us. If we terminate the agreement due to the circumstances outlined in clause 8.2, we will refund any money you have paid in advance for services we have not provided, but we will keep your £95 deposit as reasonable compensation for the net costs we will incur as a result of your breach of the agreement.

9. If There Is Some Problem With Our Service

9.1 If you have any questions, queries, or problems with our services, you must contact us.

9.2 Your legal rights with regard to our services:

If a service is not performed with reasonable care and skill, you can request a re-do or a remedy or get your money back if we can’t fix it.
If a price has not been agreed upon previously, the amount you are requested to pay must be acceptable.
In the absence of a prior agreement, the task must be completed within a reasonable amount of time.

10. Pricing and Payment

10.1 Where to find the pricing for our services – Unless we have agreed to a different price in writing, the price of the services will be the fee set forth in our price list in effect at the time you book your First Consultation. We make every effort to guarantee that the costs of services quoted to you are accurate. Regarding what occurs if we detect an error in the price of the services you ordered, please refer to section 10.3.

10.2 What are included or excluded in the pricing – The price of the services includes the Introductory Consultation and the usual follow-up consultations that are part of your therapy (“the standard treatment pathway”), as described in our informational pamphlets and on our website. We reserve the right to charge additional fees for any services that fall outside of the usual treatment pathway, which may include certain follow-up appointments, but you will be notified of any additional fees before they are incurred. Please note that Course fees are thoroughly outlined in our printed materials. The scheduling of your First Consultation signifies your acceptance of the fee and your agreement to pay.

10.3 What happens if there is any wrong pricing mentioned – Despite our best efforts, it is always possible that some of the services we sell are priced improperly. We will typically verify prices prior to accepting your purchase, and if the service’s exact price at the time of your order is less than our advertised price, we will charge the lesser amount. If the true price of the service at the time of your order is greater than the price listed in our price list, we will contact you for instructions before accepting your order.

10.4 When you need to pay and how you need to pay – You need to pay the full price of the services either:

In advance before rendering the treatment; or
On the day of your initial Consultation with our staff
We accept payment via most credit and debit cards, as well as cash and bank drafts. We cannot take American Express cards or checks from banks, building societies, or other organisations.

10.5 We may levy interest if you make a late payment – If you do not pay us in accordance with clause 10.4, we reserve the right to pursue all available legal remedies, including referral to a collection agency, and we will charge you interest on the overdue amount at the rate of 3% per annum above the Bank of England’s base lending rate from time to time. This interest will accrue daily from the due date until the actual date of payment, whether before or after a judgement. You must pay us interest in addition to any amount past due.

11. Our Responsibility For Loss Or Damage You Suffer

11.1 We are liable to you for all foreseeable losses and damages we cause. If we fail to comply with these terms, we are liable for any loss or damage you incur that is a foreseeable result of our breach of this agreement or our failure to exercise reasonable care and skill, but we are not liable for any loss or damage that is not foreseeable. Loss or damage is deemed foreseeable if it is evident that it will occur or if both you and we understood at the time the contract was formed that it would occur, such as if you discussed it with us during the booking process. To be clear, however, we are not liable for any economic loss or any other special, indirect, or consequential loss or damage arising out of or in connection with its provision of services to you, including harm resulting from your failure to provide us with any information required by clause 4.3.

11.2 We do not exclude or limit our liability to you where doing so would be unlawful. This includes liability for personal injury or death caused by the negligence of our doctors, nurses, aestheticians or the negligence of our employees, agents, or subcontractors. It also includes liability for any fraudulent misrepresentation and for breach of your legal rights in relation to the services, including the right to receive services as described and provided with reasonable skill and care.

11.3 We bear no responsibility for business losses. We exclusively offer the services on a private basis. We shall not be liable for any loss of business profit, loss of business, disruption of business, or loss of business potential.

12. How We May Use The Personal Information You Provide

12.1 We will use the personal information provided by you in the following manner:

While providing your services
While processing the payment for the desired services
If you agree to this during the order process, we will send you information about similar products we provide, but you may opt-out at any time by contacting us.

12.2 We will only disclose your personal information to third parties where required or permitted by law.

13. Other Important Terms for Using Our Services

13.1 No Smoking – Our premises, including the parking lot, are a non-smoking zone. We seek compliance with the same by all our clients.

13.2 All visitors under the age of 16 must be accompanied at all times by a responsible adult. A person receiving therapy is not considered liable for this provision.

13.3 Time Limit – Where your selected treatment(s) consists of multiple segments or is a Course, all parts of that treatment or course must be completed within twelve months of your initial Consultation. Any portions of your selected therapy that are not utilised within 12 months will be forfeited, along with any payments paid in advance.

13.4 No other individual has any rights under this agreement. This agreement is between you and us. No one else shall have the right to enforce its terms.

13.5 If a court finds a portion of this contract to be invalid, the remainder will remain in effect. Each section of these terms functions independently. The remaining paragraphs will remain in full force and effect if any court or relevant body determines that one of them is unlawful.

13.6 We can still enforce this contract even if we delay in doing so. If we do not insist immediately that you perform any of the actions required by these terms, or if we delay in taking steps against you for breaching this agreement, that will not mean that you are relieved of those obligations or prevent us from taking actions against you at a later point.

13.7 Which laws govern this contract, and where may you file a lawsuit? These terms are governed by English law, and you may pursue legal action concerning the services in the English courts. If you reside in Scotland, you may file a lawsuit about the services in either the Scottish or English courts. If you are a resident of Northern Ireland, you may pursue legal action regarding the services in either the Northern Irish or English courts.

13.8 Alternative dispute resolution. Alternative dispute resolution is a process in which an impartial authority examines the facts of a disagreement and attempts to resolve it without the need for court intervention. If you are dissatisfied with our handling of a complaint, you may wish to contact the alternative dispute resolution agency we employ. We can give specifics on request.

14. Appointment Cancellation Charges and Policies

Charges are payable in advance while booking an appointment for a service at our clinic:

14.1 For All Clients Booking An Appointment With Nurses or Practitioners:

For all appointments with Nurses or Practitioners, we will require a deposit of a small refundable amount from every client (both consultations and treatments). This cost will be applied as a credit towards the customer’s final treatment. However it will not be refunded if the client decides against treatment.

14.2 For All Clients Booking An Appointment With Doctors or Consultants:

The clinic requires full payment in advance for consultations. The clinic will require 50% of the total cost of treatments and procedures in advance. Some operations will require full payment in advance, which will be detailed upon scheduling.

14.3 Applicable Cancellation Charges:

Requesting to reschedule the appointment within 48 hours of the booked time.
Requesting cancellation within forty-eight hours of the booked appointment.
Not showing up for a booked appointment.

14.4 If A Client Has Paid A £95 Deposit:

The clinic will charge a deposit of £95. You are liable to pay a further £95 before booking a new appointment.

14.5 If You Have Paid For A Consultation Or Treatment In Advance:

The clinic will charge a fee for the entire advance payment. Prior to scheduling a new appointment, you must pay an additional fee.

14.6 If The Appointment Is A Part Of A Course:

The clinic will charge a fee equal to the cost of the booked therapy. Absence from scheduled treatments may have an effect on the final outcome.

14.7 If An Existing Client Reschedules Or Cancels An Appointment Within 48 Hours Of The Scheduled Time Or Fail To Attend The Appointment:

The clinic will charge a minimum compensation of £95 for the missing appointment. This cost is non-refundable and must be paid prior to scheduling a new appointment.

14.8 Reschedule Or Cancel Appointments In The Following Ways:

Telephone – 0208 004 0277

Email – hello@dslclinic.com

Postal Address – 348 High road Wembley HA9 6AZ / 102 Harley Street London

14.9 You CANNOT Use The Following Methods To Reschedule Or Cancel Appointments:

By Text Messages
Using any social media platforms

14.10 PRODUCTS

Products purchase in store or online will not be refunded due to the nature of the product. We wouldn’t be able to restock them.

15. Terms and Conditions for Cancellation and Refund Policy

15.1. The ‘Appointment Cancellation Policy’ must be accepted by all clients of Diamond Skin, Aesthetic and Laser Clinic. Diamond Skin, Aesthetic and Laser Clinic reserve the right to decline treatment if a client refuses to comply with these terms.

15.2. All payments made for treatments are non-refundable. Clients who cancel a scheduled appointment will be subject to a £150 cancellation fee.

15.3. The cancellation fee applies to all appointments at Diamond Skin, Aesthetic and Laser Clinic, regardless of the price or nature of the treatment.

15.4. If a client wishes to cancel a pre-paid course of treatments, the following applies:

Any treatments already performed will be charged at the single treatment rate.
A £150 cancellation fee will apply to the remaining balance.
The remaining balance, minus the cancellation fee, will be credited to the client’s account for future treatments. No cash refunds will be issued.
15.5. Clients who fail to attend or cancel an appointment due to exceptional circumstances may still be subject to the cancellation fee. Exceptional circumstances will be reviewed on a case-by-case basis at the discretion of Diamond Skin, Aesthetic and Laser Clinic.

15.6. Not receiving a text or email appointment reminder is not a valid reason for missing an appointment. It is the client’s responsibility to note and attend their scheduled appointment.

15.7. Diamond Skin, Aesthetic and Laser Clinic reserves the right to seek full payment for any missed, rescheduled, or cancelled appointments. Refunds will not be issued under these circumstances.

15.8 Final Provisions

15.9. By booking an appointment, clients agree to these terms and conditions. These terms are final and binding to ensure fair and consistent application of our policies.

16. Complaints Policy

Diamond Skin, Aesthetic and Laser Clinic have a written complaints policy that includes different stages of the complaint process and the timeline we set for dealing with complaints. You will also get a copy of our complaint at our reception.

Here is what you need to do to file a complaint:

A. If you want to file a complaint, the Registered Manager will be notified and will handle the situation. If the complaint is made in person, you will be escorted to a private area and given ample time to listen to the criticism or complaint in its entirety.

B. If the complainant is not the client, the client on whose behalf the complaint is being filed must grant written approval.

C. If the complaint is submitted in writing, it will be logged as such, and the client will be encouraged to submit an official complaint outlining the specifics of the problem. This will allow us to document and organise our response to the complaint.

D. You may get the full version of the complaint upon request.

E. Your comments and suggestions are very important to us; please feel free to discuss them with a member of the Diamond Skin, Aesthetic and Laser Clinic staff, or alternatively, you may leave them anonymously on the client feedback forms placed in the waiting area.

17. Terms and Conditions for Website Usage

If you continue to browse and use this website, you agree to follow and be bound by the following terms and conditions of website use. These terms and conditions, along with our privacy statement, govern Diamond Skin, Aesthetic and Laser Clinic’s relationship with you in connection to this website. If you do not agree to our terms and conditions, we ask you not to use our website.

The term’ Diamond Skin, Aesthetic and Laser Clinic’ or ‘we’ or ‘us’ refers to the owner of this website whose registered office address is 348 High road Wembley HA9 6AZ. The term ‘you’ refers to the website visitor or page visitor.

This website’s use is subject to the following terms and conditions:

This website’s pages are provided solely for your general information and usage and we make alterations to it without providing any prior notice.

This website employs cookies to track user preferences. If you do let cookies be used, the following varieties may be employed:

17.1. Strictly required

These cookies are necessary for you to navigate the website and utilise its features. Without certain cookies, the requested services cannot be performed.

17.2. Functional

These cookies enable the website to remember your preferences and provide you with greater functionality and personalised features.

17.3. Performance

These cookies help to improve the website’s performance. For instance, they collect data on which sites are most frequently visited, allowing us to improve the user experience.

A. We neither promise nor guarantee the accuracy, timeliness, performance, completeness, or appropriateness of the information and materials found or offered on this website for any particular purpose, nor do any third parties. You understand that such information and materials may contain errors or inaccuracies, and we expressly disclaim any liability for such errors or inaccuracies to the largest extent permissible by law. This statement applies to the maximum extent that the law allows.

B. Your use of any information or materials on this website is totally at your own risk, and we assume no responsibility in this regard. You are solely in charge of making sure that any products, services, or information you access through this website meet your specific needs.

C. This website contains content that belongs to us or is licensed to us. The design, layout, look, appearance, and graphics are all covered in this topic, although they are not the only ones. Replication is prohibited unless authorised by the copyright notice included in these terms and conditions.

D. Throughout this website, we acknowledge any and all trademarks that are not owned by or licensed to the operator.

E. Unauthorised use of this website may result in a lawsuit for damages and/or be illegal.

F. Occasionally, this website may also contain connections to other websites. You have access to these links for your informational convenience. These do not imply that we support the website in any way (s) and we also do not take any responsibility for the linked website’s content (s).

G. The laws of England, Northern Ireland, Scotland, and Wales govern your use of this website and any disputes that may arise from it.

18. Privacy Policy

Diamond Skin, Aesthetic and Laser Clinic are fully committed to protecting your privacy. Any information collected on our website will be used solely for order processing and to enhance your shopping experience. Any information passed through to Diamond Skin, Aesthetic and Laser Clinic is managed in accordance with the Data Protection Act 1998, and it is also passed through a secure connection. If a customer wishes for their information to be removed from our database, they should request in writing to Diamond Skin, Aesthetic and Laser Clinic or by email to hello@dslclinic.com.

We may collect the following information from you and use them as and when required

Information you submit by filling out forms on the website. This includes information submitted during registration for the website and the purchase of items.
We may also keep a record of all our communication, should you choose to contact us.
Information relating to transactions you take out via the Site and the fulfilment of your orders, as well as information regarding your visits to the Site.

19. Freedom of Information

Subject to a number of exclusions, the Freedom of Information Act of 2000 gives anybody the right to acquire information held by Diamond Skin, Aesthetic and Laser Clinic. We are obligated by the Act to maintain a publication scheme that enables public access to all of the material we habitually publish and to react promptly to ad hoc requests for information.

If you cannot find the information you need on our website, you may submit a written request to us.